Your privacy matters to us. Learn how Al-Raba Technologies collects, uses, and protects your personal information.
Last Updated: January 2025
Al-Raba Technologies LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
As a leading provider of UPS systems, EV charging solutions, and IT infrastructure in Dubai, UAE, we understand the importance of maintaining the confidentiality and security of your business information.
When you inquire about our UPS systems, EV charging solutions, or IT infrastructure products, we collect business contact information including company name, contact person, email address, phone number, and business address.
For consultation and service requests, we may collect technical specifications of your existing infrastructure, power requirements, and system configurations to provide accurate recommendations.
We automatically collect information about your device, browsing actions, and patterns through cookies and similar technologies when you visit our website.
We use your information to provide quotes, deliver products (UPS systems, batteries, EV chargers, power infrastructure), schedule installations, and provide maintenance services across the UAE.
Your information enables us to respond to inquiries, provide 24/7 technical support, troubleshoot issues, and deliver expert consultation on power and IT solutions.
We may send you information about new products from our partners (Eaton, APC by Schneider Electric, Tripp-Lite), service updates, technical bulletins, and industry insights relevant to your business.
We analyze usage data to improve our website, optimize our product offerings, and enhance customer experience.
We implement industry-standard security measures including SSL encryption, secure data storage, access controls, and regular security audits to protect your information from unauthorized access, alteration, or disclosure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business records are typically retained for 7 years in compliance with UAE regulations.
We do not sell, trade, or rent your personal information. We may share data with trusted service providers who assist in operating our business (e.g., payment processors, logistics partners) under strict confidentiality agreements.
You have the right to access the personal information we hold about you and request corrections if it's inaccurate or incomplete.
You can request deletion of your personal information, subject to our legal obligations to retain certain records.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
You have the right to request a copy of your personal information in a structured, machine-readable format.
We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies help us remember your preferences and understand how you interact with our website.
We use Google Analytics and Microsoft Clarity to understand user behavior and improve our website. These tools collect anonymized data about page visits, session duration, and user interactions.
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website functionality.
Al-Raba Technologies complies with UAE data protection regulations and international standards for handling personal information.
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notification provided to you.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us.
Mailing Address:
Al-Raba Computer Electric Accessories Trading LLC
Office 82, The One Tower, 13th Floor
Barsha Heights, Dubai 122002, UAE
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
